Project Name: Allied Home Warranty
Project Type: Multiplex Web Portal Solution

Company Information:
Allied Home Warranty is a provider of home warranty coverage for real estate companies, real estate agents, homeowners and title companies.

Overview of Requirements:
Allied Home Warranty was seeking a business application that could assist in all aspects of their daily work by integrating their information into one database.

Functions & Features:
SunNet designed a multiplex of five Web portals on Allied's main Website for users with different levels of access and capabilities: System Administrators, Internal Sales Agents, Realtors, Title Companies and Clients. Internal users have designated access as assigned by a System Administrator, and each user has an authenticated login with personal account updating capabilities including password control.

• Administrative Portal: Acts as the managing portal and was designed to have the fundamental capabilities of all the other portals with the additional ability to oversee all internal and external tasks in the company.


• Sales Agent Portal: Allied's sales staff can follow account activities, requests, manage contracts, assist clients and generate client account reports.


• Client Portal: Both client users (property managers & homeowners) can log in to their personal account to review and update their information, manage their service requests and contact Allied's internal team. Property managers have the option to set up sub-accounts for tenants – allowing them to request, view and delete their own service requests, or to contact Allied Home Warranty’s internal team.


• Realtor Portal: Real estate agents can request orders for their clients, view/update client info, send newsletters, set automatic event reminders, create/view/delete service requests and contact Allied's staff for assistance. Realtors can upload their logo and photos to generate marketing materials, and update their contact information.


• Title Company Portal: Allied Home Warranty’s title company clients can place an order, manage their account info, or contact Allied online for further assistance.

Benefits:
The growth of Allied Home Warranty can now occur at any rate without additional employee costs for support personnel, providing Allied Home Warranty with a significant reduction in overhead costs. The savings achieved with the multiplex portal application designed by SunNet have allowed Allied to concentrate on effectively managing employee time and internal operations, and has expedited their business processes.